An Interview with Anne M. Frank

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Anne M. Frank is the dynamic library director at the Wissahickon Valley Public Library in Blue Bell, Pennsylvania. In this quaint suburban town of farms, shopping centers, and major corporate headquarters, she manages two branches and serves a diverse population. Most important of all, she is beloved by her staff. LMT's Bob Kieserman recently sat down and talked to Anne about her approach to staff development and how she fosters excellence in customer service in her libraries.

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